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Dear Customers,
In order to enable the Customs Department to perform the customs control over the incoming postal items based on the postal electronic customs declaration CN22/CN23, it is possible to request from the recipient to upload evidence or additional information about the item, such as proof of purchase. Using “Thalis Upload & Payment Platform (ThalisUpp)”, the addressee of a postal item is given the ability to upload the requested documents which are required so that the customs process of the item can be concluded, if possible, before its arrival in Cyprus.
Furthermore, using the same platform, the addressee can pay for the imposed import duties, taxes and other charges in advance, so that to speed up the delivery or collection of the item after it arrives in Cyprus (for example to enable home delivery based on the item's characteristics and the postal service which have been used). Alternatively, the charges can be paid at the Post Office upon collection of the item.
Registering and using the ThalisUpp is free of charge.
Receiving a notification to upload document or to pay for taxes/duties/charges DOES NOT necessarily mean that your item is already in Cyprus. You can use our Track & Trace.
You can have access to the item's information only if the Customs Department has requested the uploading of documents or if the taxes/duties/charges have been calculated and they are ready for payment.
The customs handling of items entering the European Union, on the basis of the new regulations, constitutes an operational challenge. The use of the electronic customs declaration which is available before the arrival of the item, is a major tool for the implementation of the customs process before the item’s arrival in Cyprus. According to the regulations of the Universal Postal Union, it is the obligation of the sending post to provide the electronic customs declaration.
If the payment of duties and taxes is made before the item's arrival in Cyprus, then it can be delivered at the recipient's premises, provided that the postal service used includes home deliver and provided that it is not a bulky item. You can use the Track and Trace service from our website in order to track your item. Paying the duties and taxes in advance is optional. Alternatively, you can pay the relevant duties and taxes upon collection of the item at the Post Office.
Cyprus Post acts as an indirect representative, in the name and on account of the importer/recipient, according to Article 18 and 19 of the Union Customs Code (Reg. No. 952/2013), for the customs clearing of the said item. We lodge customs declarations in the name of but on behalf of the importer/recipient based on the information contained in the customs declaration accompanying the said item. The Department of Customs has the sole authority and responsibility to calculate and impose import duties and/or taxes and/or other charges.
Considerable delays are observed when items originating from outside the EU do not have an electronic customs declaration or when such declaration exists but it is incomplete or contains wrong information.
